FAQ

Shipping & Delivery

Do you offer local delivery?

Yes, absolutely! Simply enter your address at checkout and the available local delivery options for your postcode will appear. Local delivery starts from $79, depending on your location and order size. If you need help arranging delivery or installation, feel free to contact our team.

Do I need to be home to accept delivery?

Yes, some deliveries require a signature unless you give Authority to Leave. If you’re not home, your items will head to your local depot or post office for pickup.

Do you ship Australia-Wide?

We ship Australia-wide. Simply enter your address at checkout to view the available shipping options and rates for your location.

How much is shipping?

Simply add your items to the cart and enter your delivery address, including your postcode, at checkout to receive an instant freight quote.

For larger and bulkier items, it’s definitely worth getting in touch with us before placing your order. We’re a small team based on the Sunshine Coast and can often compare multiple freight providers to ensure you’re receiving the most suitable and competitive shipping option available

While the online quote is frequently the best rate, we’re always happy to double-check and explore alternative freight solutions where possible. Just give us a call, send us an email, or contact us via live chat and we’ll be happy to help.

How long will delivery take?

Usually 1–10 business days, depending on your location and warehouse stock. Australia’s a big place, thanks for your patience while your gear hits the road!

Product Quality & Trust

Do your products come with a warranty?

Yes. Warranty periods vary by product and can be found on the product page or under our warranty section.

Why should I buy from Aussie Fitness Equipment instead of a cheaper online supplier?

We’ve been helping Australians build home and commercial gyms for over 20 years. We only stock equipment we’d be happy to use ourselves and stand behind every product we sell.

Is your equipment suitable for Commercial use?

Yes - we stock equipment designed for both home and commercial environments. If you’re outfitting a studio or gym, we can recommend heavy-duty commercial options.

How do I know which equipment is right for me?

Whether you’re building a home gym, outfitting a PT studio or fitting out a commercial facility, our team can help recommend the best options based on your space, budget and training goals.

Do you offer package deals?

Yes. We can create customised packages for home gyms, PT studios, schools and commercial facilities.

Assembly & Service

Does the equipment come assembled?

Most equipment is delivered flat-packed to protect it during shipping. Smaller items such as dumbbells, kettlebells, and accessories arrive ready to use, while larger equipment like racks, benches, and machines will require assembly. Clear instructions are included with all products. If you’re located locally and would like help with assembly or installation, please reach out to our team and we’ll be happy to assist.

Do you offer installation?

Yes, we offer installation on the Sunshine Coast. Installation availability depends on your location and the type of equipment purchased. For larger items such as home gyms, functional trainers, and cardio machines, we can arrange professional assembly to ensure everything is set up safely and correctly. If you're unsure whether installation is available for your order, please contact our team before purchasing and we'll guide you through the options. info@aussiefitness.com.au

Do you service Equipment?

Yes, we can assist with servicing and repairs on many types of fitness equipment. As service requirements can vary depending on the equipment, brand, location, and whether the issue relates to warranty, we recommend contacting our team with a few details about your equipment and the support you require. We’ll then advise on the best solution and next steps.

Payment Options

What payment options do you offer?

We accept a range of payment options including Visa, Mastercard, American Express, PayPal, Afterpay, Zip Pay, and Shop Pay. Available payment options will appear at checkout.

If you prefer to pay via direct bank transfer, payments can be made directly to us. Please email info@aussiefitness.com.au and our team will provide the payment details.

We cannot accept cash on delivery as we use courier companies.

Do you offer any finance?

Yes. We offer Zip and Afterpay, giving you flexible ways to spread the cost of your purchase. We also accept purchase orders for approved businesses, schools, gyms and organisations. If you’d like to discuss finance options or place an order via purchase order, please contact our team and we’ll be happy to help.

Quoting & Price Match

How can I get a quote?

You can easily request a quote directly from our website. Simply click the “Request a Quote” button on any product page.

You can add multiple products to your quote, enter your details, and include any notes or requirements (such as delivery or install questions).

Once submitted, our team will review your request and get back to you as soon as possible.

Do you price match?

Found a better price? We’ll do our best to match it.

If you find the same product cheaper from an authorised Australian retailer, contact us before purchasing and we’ll review it.

Conditions:

  • Same product (brand, model, specs)
  • In stock with both retailers
  • Verifiable price (website or formal PDF quote)
  • Request made before purchase

Exclusions:

  • Clearance or run-out items
  • Marketplace listings (e.g. eBay)
  • Used or refurbished products
  • Pricing errors or unauthorised sellers

We compare the total delivered price, including shipping. Approved matches are valid for 24 hours.

Returns & Refunds

Returns & Refunds

Please refer to our warranty and return information found here.