Warranty, Returns & Support

At Aussie Fitness Equipment, we stand behind the products we sell. If something isn't right, we'll work with you to find the quickest and most practical solution.

All products are covered by the guarantees provided under Australian Consumer Law, in addition to any applicable manufacturer's warranty.

14-Day Satisfaction Guarantee

Our 14-Day Satisfaction Guarantee is designed to give you confidence when purchasing from Aussie Fitness Equipment.

If your product arrives faulty, is not as described, or is covered under your rights under Australian Consumer Law, we'll work with you to provide an appropriate remedy. Depending on the circumstances, this may include a repair, replacement, replacement parts, or a refund.

This guarantee does not apply to change-of-mind returns, including where:

  • You no longer require the product.
  • You have changed your mind about the product.
  • The product does not match your expectations (unless it is not as described).

How to Request a Return or Refund

To request a return or refund:

  1. Contact us at info@aussiefitness.com.au with your order number and details of the issue.
  2. We'll assess your request and provide instructions on how to proceed.
  3. Once we receive and inspect the returned item, we'll process your refund or replacement.

Manufacturer's Warranty

Many of our products also come with manufacturer's warranties that extend beyond the 14-day period. Please check your product documentation or contact us for specific warranty details.

Need Help?

If you have any questions about our warranty, returns, or support policies, please don't hesitate to contact us:

  • Email: info@aussiefitness.com.au
  • Phone: 1800 203 466
  • Hours: Monday to Friday, 9am-5pm, Saturday 9am - 4pm and Sunday 10am - 2pm.

We're here to help and want to make sure you're completely satisfied with your purchase.